Lodging a complaint against providers

Anyone located or established in Slovenia can lodge a complaint with AKOS if they believe that a provider of intermediary services has violated any of the obligations laid down for them in the DSA. AKOS will examine the complaint, deal with it appropriately and, if necessary, forward it to the competent authorities in Slovenia or to the competent Digital Services Coordinator in another EU Member State.

AKOS is not competent to deal with complaints relating to content appearing on online platforms, such as online scams, insults, sexual material involving minors, public incitement to hatred, violence or intolerance. If users believe that information that constitutes illegal content has been published on an online platform, they should inform the competent authorities, the police, or submit a report directly to the provider.

AKOS, as the Coordinator, has also not been given the competence to handle complaints against providers' decisions to restrict user content (e.g. removal of individual posts) and to mediate in disputes between service recipients and platforms. For complaints against providers' decisions, users must contact the providers directly; more information on this can be found at the link.

They can send a complaint against providers relating to a breach of the DSA by email to: info.box@akos-rs.si or by post to: Agency for Communication Networks and Services of the Republic of Slovenia, Stegne 7, 1000 Ljubljana.

A complaint can also be made orally and recorded at AKOS during office hours, i.e. Monday to Friday from 9 a.m. to 11 a.m. and on Wednesdays also from 1 p.m. to 2 p.m.